Contact¶
Single page for every reason a customer, prospect, auditor, or researcher might need to reach the security team.
| Reason | Typical response | |
|---|---|---|
| Suspected vulnerability | security@dtectvision.ai | Acknowledge within one business day. Coordinated disclosure window per Vulnerability Disclosure. |
| Request an NDA-protected document (SOC 2, pen-test, internal policies) | security@dtectvision.ai with subject "NDA doc request" | Two business days; we send the NDA, then the document. |
| Security questionnaire (CAIQ / SIG / vendor-specific) | security@dtectvision.ai | Three business days for short questionnaires; up to ten for full SIG. We pre-fill from this portal where possible. See Self-assessments. |
| Compliance / auditor requests | security@dtectvision.ai | One business day to acknowledge; scope and timeline returned within three. |
| Press / general | roee@dtectvision.ai | Best-effort. |
What to include¶
For vulnerability reports specifically:
- A clear description of the issue and the impact you observed.
- Reproduction steps or a proof of concept. If the PoC is sensitive, describe it and we'll arrange an encrypted transfer.
- Your preferred handle for any public acknowledgement (or whether you prefer to remain anonymous).
We do not run a paid bug-bounty program today. We do credit researchers who report responsibly — see Vulnerability Disclosure.
What to expect¶
We acknowledge security reports within one business day, including weekends if the report describes an actively-exploited issue. Our incident response runbook is documented at Incident response.
If you don't hear back within the windows above, escalate to roee@dtectvision.ai directly.